As stated on the home page, each item is made-to-order, so I do not accept returns or exchanges. I am happy to work with you to adjust the fit if you receive the item and it does not fit. For non-clothing items, I do not accept returns or exchanges on custom orders.
Katalyst accepts no responsibility for incorrect fitting of items when measurements are supplied by the customer. If you are unsure of sizing or if you are between sizes, please email me and I will be happy to assist you.
Please be aware of our processing and creation timeframe. Standard orders can take anywhere from 1-4 weeks after payment is processed. Due to fabric availability from our suppliers, your order could take longer to ship. I try to mitigate this as much as possible to ensure that this is a rare issue. Custom costume orders can take up to 7 weeks.
If resizing is needed, the buyer is responsible for return postage costs as I offer resizing services free of charge. If the package is returned from a country which may incur customs charges, the customer MUST mark the package as a return, as they will be liable for any fees. The customer must get proof of postage when returning items as the package is their responsibility until it reaches us.
Orders may be cancelled within 24 hours of receipt of payments. Cancelled orders which have been paid for via Paypal will be refunded in full minus the Paypal transaction fee as Paypal no longer refund sellers for this.
Please note that USPS is experiencing some delays in shipping. Katalyst is not responsible for delayed shipping times.