Return/Exchange Policy Additional Info

As stated on the home page, each item is made-to-order, so I do not accept returns or exchanges. I am happy to work with you to adjust the fit if you receive the item and it does not fit. For non-clothing items, I do not accept returns or exchanges on custom orders.

Katalyst accepts no responsibility for incorrect fitting of items when measurements are supplied by the customer. If you are unsure of sizing or if you are between sizes, please email me and I will be happy to assist you.

If resizing is needed, the buyer is responsible for all postage costs as I offer resizing services free of charge. If the package is returned from a country which may incur customs charges, the customer MUST mark the package as a return, as they will be liable for any fees. The customer must get proof of postage when returning items as the package is their responsibility until it reaches us.

Orders may be cancelled within 24 hours of receipt of payments. Cancelled orders which have been paid for via Paypal will be refunded in full minus the Paypal transaction fee as Paypal no longer refund sellers for this.

Please note that USPS is experiencing some delays in shipping. Katalyst is not responsible for delayed shipping times.